Our production schedule is 5 to 10 business days upon receipt of purchase order, approved art file, and merchandise. Any delay in art, merchandise, or approval will cause delays in final in-hands date. Rush services are available upon art approval and receiving of merchandise; same day service add 100%, two days add 50%, three days add 35%.
Screen Printing – 36 pieces
Embroidery – 12 pieces
DTG (Direct to Garment) – 24 pieces
Sublimation – 24 pieces
Heat Transfer – 24 pieces
Promotional Products – varies by product
Wholesale Blanks – varies by customer need
Signs, Banners & Decals – varies by customer need
Any approved order received after 12 P.M. EST enters the production schedule on the following business day. Each decoration job must be accompanied by a separate purchase order and shipped under separate purchase order numbers. All goods must be in house two business days prior to scheduled production date to avoid delays.
We require vector files for print-ready artwork, preferably Adobe Illustrator or a vector .PDF file. Any raster images submitted must be 300 dpi and may be subject to a file handling fee. When submitting print ready vector files please be sure to outline fonts and embed images rather than linking them. Free Pantone matching available within 90% variance. Art proofs normally received within two business days of purchase order submission. Any errors in design are the sole responsibility of the customer and will be printed exactly as approved.
All artwork is to be approved via a digital mock-up through email. Artwork must be checked for spelling, color, sizes ordered, placement of the art and accuracy of artwork by the customer. It is very important to look over every detail of the mockup, as this is how your garments will print. My Smart Shirt will not accept responsibility for corrections not implemented and/or requested after artwork approval. Any modifications requested after customer approval will result in production delays and could require additional expenses. Any delays in the approval process longer than 24 hours after receipt of the mockup could result in production delays.
Standard Full Front/Back: 14” x 16”
Standard Ladies Full Front/Back: 10” x 14”
Standard Youth Full Front/Back: 10” x 14”
Standard Toddler Front/Back: 5” x 5”
Jumbo: 20” x 20”
Adult, Ladies, & Youth Left/Right Chest: 4” x 4”
Pocket: 3.25” x 3”
Above Pocket: 4” x 3”
Long Sleeve: 3.25” x 16”
Short Sleeve: 3.25” x 4”
Leg – Thigh: 5” x 4”
Leg – Full: 3.25” x 16”
Sizing based on garment sample and location.
DTG (Direct to Garment)
Standard Full Front/Back, XS -S: 9.5” x 12”
Standard Full Front/Back, M-XL: 11” x 15”
Standard Ladies Full Front/Back: 9.5” x 12”
Standard Youth Full Front/Back: 9.5” x 12”
Standard Toddler Full Front/Back: 6.5” x 9”
Oversize Adult Full Front/Back: 15” x 19” (2XL – 6XL sizes ONLY)
Screens each print one color of your design. If you have a three color design you are paying for three screens. A fourth white layer screen may be added if you are printing on dark fabrics. If you wish to print the same design but a different size for different goods then new screens must be burned for printing.
My Smart Shirt is not responsible for items that are out of stock. While we check items we know to have potential stock issues, all garments are ordered after your order is placed, and we cannot guarantee their availability. If items are out of stock, we will provide you with a list of possible replacements and get it approved by you before using your chosen item.
Order cancellations must be confirmed in writing. Cancellations will not be accepted for orders that have already been produced (tag removal, printed tags, printing, hem tagging, etc.). For non-produced cancellations, any associated costs leading up to the production of your order will be invoiced accordingly.
My Smart Shirt will do everything we can to meet any must-have date, but we cannot guarantee it. Rush fees may apply. Customer may be responsible for any expedited shipping charges associated with the order.
Wrong addresses or unspecified residences are subject to a $15.00 UPS/FEDEX fee. Shipping insurance over $100.00 may be requested, please include instructions on purchase order. All other shipments are automatically insured for $100.00. Third party shipping is subject to a $10.00 UPS/FEDEX fee. Shipping charges are calculated based on the actual weight, box dimensions, distance traveled, declared value and type of shipping service you specify (ground, next day, etc.). My Smart Shirt cannot be held to the shipping charges estimated. Estimates are given per day based on fuel costs. Complete packing and shipping instructions must be finalized 48 hours in advance of your ship date to ensure prompt delivery of your order.
Although our normal spoilage is insignificant, we do allow for: 2% damage, (3% on caps) per location, round up to next whole piece. My Smart Shirt limits its liability to $4.00 per piece. No credit will be given under any circumstances for errors within the 2% (3% for caps) allowance. Every order, even if the total order is one piece, is allowed one piece of spoilage. All embroidered defects will be discarded unless otherwise requested within ten days from your receipt of goods. Pieces to be credited must be returned to My Smart Shirt before a credit will be issued.
My Smart Shirt reserves the right to change pricing without notice.
There will be a $35.00 returned check fee.
GARMENT REACTION TO HEAT – Garments may shrink slightly when exposed to heat during the ink curing process. In addition, some brands of garments tags will curl and shrink when exposed to heat. This is a risk inherent in the nature of the materials when exposed to heat that My Smart Shirt cannot take responsibility for or control. My Smart Shirt also cannot be held responsible for any resulting imprint shrinkage due to this issue. (Including 3D Puff Prints)
DYE MIGRATION WARNING – Polyester, Nylon, Pigment Dyed, Dye Sublimated fabric, Dye Migration occurs when the dye in the fabric of the garment sublimates and turns into a colored gas. It will then try to escape the garment and can get stuck in the ink that is applied on the garment. It will slowly permeate through and can discolor the ink slightly or completely depending on the garment itself as well as the print process. Darker colored garments are more likely to migrate (red, blue, black, etc.) Dye migration can appear hours or weeks after the ink is cured. My Smart Shirt uses polyester inks and additives as well as barrier base inks to attempt to lower the chance of dye migration. However, My Smart Shirt cannot control dye migration and the customer must accept the risk of dye migration when printing on these types of materials.
We want you to totally love My Smart Shirt so give us a call, email or send a carrier pigeon with any questions you have about your order. Any order printed differently than the mock-up approved will be granted a reprint of the defective product. If you have any issues with your order such as misprinting claims must be made within 72 hours from receipt of merchandise/order.
My Smart Shirt is closed on the following holidays, please exclude these days in calculating production time:
Child Labor – My Smart Shirt does not and will not use child labor. The term “child” refers to a person younger than 15 (or 14 where local law allows) or, if higher, the local legal minimum age for employment or the age for completing compulsory education. My Smart Shirt employing young persons who do not fall within the definition of “children” will also comply with any laws and regulations applicable to such persons.
Involuntary Labor – My Smart Shirt will never use any forced or involuntary labor, whether prison, bonded, indentured or otherwise.
Coercion and Harassment – My Smart Shirt will treat each employee with dignity and respect, and will not use corporal punishment, threats of violence or other forms of physical, sexual, psychological or verbal harassment or abuse.
Nondiscrimination – My Smart Shirt will not discriminate in hiring and employment practices, including salary, benefits, advancement, discipline, termination or retirement, on the basis of race, religion, age, nationality, social or ethnic origin, sexual orientation, gender, political opinion or disability.
Association – My Smart Shirt will respect the rights of employees to associate, organize and bargain collectively in a lawful and peaceful manner, without penalty or interference.
Health and Safety – My Smart Shirt will provide employees with a safe and healthy workplace in compliance with all applicable laws and regulations, ensuring at a minimum reasonable access to potable water and sanitary facilities; fire safety; and adequate lighting and ventilation. My Smart Shirt will also ensure that the same standards of health and safety are applied in any housing that they provide for employees.
Compensation – My Smart Shirt recognizes that wages are essential to meeting employees’ basic needs. At a minimum, it complies with all applicable wage and hour laws and regulations, including those relating to minimum wages, overtime, maximum hours, piece rates and other elements of compensation, and provide legally mandated benefits. My Smart Shirt will compensate employees for overtime hours at such premium rate as is legally required or, if there is no legally prescribed premium rate, at a rate at least equal to the regular hourly compensation rate.
Protection of the Environment – My Smart Shirt complies with all applicable environmental laws and regulations.
Other Laws – My Smart Shirt will comply with all applicable laws and regulations, including those pertaining to the manufacturing, pricing, sale and distribution of merchandise. All references to “applicable laws and regulations” in this Code of Conduct include local and national codes, rules and regulations as well as applicable treaties and voluntary industry standards.