FAQs

What is the minimum order?

While there is always a pricing advantage to ordering more, we are here to serve your needs in both big and small ways so here’s the rundown on the minimums:

  • Contract Decorating – contact us for details
  • Screen Printing – 48 pieces
  • Embroidery – 24 pieces
  • DTG (Direct to Garment) – 24 pieces
  • Dye-Sublimation – 24 pieces
  • Heat-Applied Decorating – 10 pieces
  • Promotional Products – varies by product
  • Wholesale Blanks – varies by customer need
  • Signs, Banners & Decals – varies by customer need
Can I mix-and-match shirt & ink colors in my order?

You betcha! Different shirt colors are no problema as long as the ink colors are the same. If we need to change ink colors, additional fees will apply.

How is pricing calculated?
  • Pricing is determined based on your specific needs and budget. All pricing will vary based on the products you choose and the location of customization on that product but there are other factors to consider. Screen printing prices are calculated on the number of colors and screens your design will require, embroidery is all about the thread count and graphic design pricing fluctuates with the time spent creating your perfect art.
  • We are happy to put together an estimate for you. Please contact us at 866-897-4545 or you can message us to get started.
Can I get graphic design help?

Oh, you can bet your bottom dollar we can! Just call us for help at 866-897-4545, or you can message us too. We’re easy to talk to!

Can I get a sample before I place my order?

Sometimes, you need to see it to believe it. We get it; it’s hard to picture the real thing, so give us a call at 866-897-4545. One of our team members will be happy to arrange a sample whenever possible (a small fee may apply).

Do I need to pay for my order now?

Yes. Your payment must be received before we can start on your masterpiece.

What happens after I place my order?

Each order is reviewed by the My Smart Shirt production team to make sure your design is perfect and ready for print. You’ll get an email with a picture proof to confirm that your order is just the way you want it before we process your order. Your items are then created and shipped by your discussed delivery date.

Can I make changes after I confirm my proof?

The My Smart Shirt team is very fast so unfortunately, we cannot guarantee that changes can be made once you have approved your email proof. Please be very careful to proofread your order before confirming that you are submitting your order.

When will I receive my order?

For most custom items, the standard production time is 12 to 15+ business days from when your proof is confirmed to when your order is ready for pickup. Shipped orders take 3+ weeks from when your proof is approved to when it arrives at your door. Need it faster? Let us know when you need it, and we will attempt to accommodate you. Please know that a guaranteed delivery date may incur additional fees.

Can you guys do (insert crazy idea here)?

There is an excellent chance! Why don’t you contact us real quick, and we’ll see what we can do!

Refund Policy

If there is something wrong with your order or delivery, we will work with you to correct the situation to your satisfaction. Please contact at 866-897-4545 us within 5 business days of receiving your order to discuss any issues.

How is pricing calculated?

  • Pricing is determined based on your specific needs and budget. All pricing will vary based on the products you choose and location of customization on that product but there are other factors to consider. Screen printing prices are calculated on the number of colors and screens your design will require, embroidery is all about the thread count and graphic design pricing fluctuates with the time spent creating your perfect art.
  • We are happy to put together an estimate for you. Please contact us at 866-897-4545 or send us a message to get started.

What is the minimum order?

While there is always a pricing advantage to ordering more, we are here to serve your needs in both big and small ways so here’s the run down on the minimums:

  • Contract Decorating – contact us for details
  • Screen Printing – 48 pieces
  • Embroidery – 24 pieces
  • DTG (Direct to Garment) – 24 pieces
  • Sublimation – 24 pieces
  • Heat Transfer – 24 pieces
  • Promotional Products – varies by product
  • Wholesale Blanks – varies by customer need
  • Signs, Banners & Decals – varies by customer need

How can I get graphic design help?

Easy! Call us for help at 866-897-4545 or you can message us.

Can I get a sample before I place my order?

If you need a sample of a product before ordering, give us a call at 866-897-4545. One of our team members will be happy to arrange a sample whenever possible for a small fee.

What happens after I place my order?

Each order is reviewed by the My Smart Shirt production team to make sure your design is perfect and ready for print. You’ll get an email with a picture proof to confirm that your order is just the way you want it before we process your order. Your items are then created and shipped by your guaranteed delivery date.

When will I receive my order?

For most custom items, standard production time is 7 to 14 business days from the time your proof is confirmed to the time your order is ready for pickup. Shipped orders take 2 to 3 weeks from the time your proof is confirmed to the time it arrives at your door. Need it faster? Let us know when you need it and we will attempt to accommodate you. Please know that rush orders may incur additional fees.

Can I make changes after I confirm my proof?

The My Smart Shirt team is very fast so unfortunately, we cannot guarantee that changes can be made once you have approved your email proof. Please be very careful to proofread your order before confirming that you are submitting your order.

Refund Policy

If there is something wrong with your order or delivery, we will always work with you to correct the situation to your satisfaction. Please contact us at  866-897-4545 within 5 business days of receiving your order to discuss any issues.