How is pricing calculated?

  • Pricing is determined based on your specific needs and budget. All pricing will vary based on the products you choose and location of customization on that product but there are other factors to consider. Screen printing prices are calculated on the number of colors and screens your design will require, embroidery is all about the thread count and graphic design pricing fluctuates with the time spent creating your perfect art.

  • We are happy to put together an estimate for you. Please contact us at 866-897-4545 or send us a message to get started.

What is the minimum order?

  • While there is always a pricing advantage to ordering more, we are here to serve your needs in both big and small ways so here’s the run down on the minimums:

    • Screen Printing – 24 pieces
    • Embroidery – 12 pieces
    • DTG (Direct to Garment) – varies by customer need
    • Sublimation – varies by customer need
    • Heat Transfer – varies by customer need
    • Promotional Products – varies by product
    • Wholesale Blanks – varies by customer need
    • Signs, Banners & Decals – varies by customer need

How can I get graphic design help?

  • Easy! Call us for help at 866-897-4545 or you can message us.

Can I get a sample before I place my order?

  • If you need a sample of a product before ordering, give us a call at 866-897-4545. One of our team members will be happy to arrange a sample whenever possible for a small fee.

What happens after I place my order?

  • Each order is reviewed by the My Smart Shirt production team to make sure your design is perfect and ready for print. You’ll get an email with a picture proof to confirm that your order is just the way you want it before we process your order. Your items are then created and shipped by your guaranteed delivery date.

When will I receive my order?

  • For most custom items, standard production time is 7 to 10 business days from the time your proof is confirmed to the time your order is ready for pickup. Shipped orders take 2 to 3 weeks from the time your proof is confirmed to the time it arrives at your door. Need it faster? Let us know when you need it and we will attempt to accommodate you. Please know that rush orders may incur additional fees.

What if I am unhappy with my order?

  • Please call My Smart Shirt at 866-897-4545 if you have questions or are in any way displeased with your order.
  • If there is something wrong with your order or delivery, we will work with you to correct the situation to your satisfaction. Please contact us within 5 business days of receiving your order to discuss any issues.

Can I make changes after I confirm my proof?

  • The My Smart Shirt team is very fast so unfortunately, we cannot guarantee that changes can be made once you have approved your email proof.  Please be very careful to proofread your order before confirming that you are submitting your order.

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